cx cricket Terms & Conditions — Your Rights & Obligations

In these Terms & Conditions, the following definitions apply unless the context clearly requires otherwise. Familiarity with these terms will assist you in understanding your rights and obligations as a cx cricket player.

To be eligible to open and use a cx cricket account, you must satisfy all of the following conditions at the time of registration and on a continuing basis throughout your use of the platform:

• You are at least 18 years of age. Players aged 16 or 17 are strictly prohibited from registering or playing, regardless of any claimed consent from a parent or guardian.
• You are registering an account on your own behalf and not on behalf of any third party.
• You are not acting as an agent or representative for another individual for the purposes of gambling on cx cricket.
• You are not a resident of any jurisdiction where online gambling is explicitly prohibited by applicable law. You are solely responsible for determining whether your use of cx cricket is lawful in your jurisdiction.
• You have not previously been self-excluded from cx cricket or any affiliated platform, unless that exclusion period has formally expired and cx cricket has reinstated your account in writing.
• You are not a current employee, contractor, director, or agent of cx cricket, nor are you an immediate family member of any such person.
• You have full legal capacity to enter into a binding contract under the laws of your jurisdiction.

cx cricket reserves the right to request proof of eligibility at any time. Failure to provide satisfactory documentation within the timeframe specified by cx cricket may result in the suspension or permanent closure of your account, with any balance held pending verification.

We take underage gambling prevention seriously. If you are aware of any person under the age of 18 attempting to access or use cx cricket, please notify our support team immediately via live chat. Parents and guardians are encouraged to use parental control software to prevent access to online gambling services by minors.

To access the full range of cx cricket services — including real money casino games, sports betting, and the cashier — you must complete the registration process and create a verified account. Registration is free of charge.

Registration Requirements

During registration, you are required to provide accurate, current, and complete information including your full legal name, date of birth, residential address, email address, and preferred payment method details. You must not use a pseudonym, false identity, or another person's personal information at any stage of the registration process. Providing false information constitutes a material breach of these Terms & Conditions and will result in immediate account closure.

One Account Policy

Each player is permitted to hold only one active cx cricket account at any given time. If cx cricket detects that a player has registered multiple accounts — whether under the same identity or under different identities — all associated accounts will be suspended immediately. Any real money balances held in duplicate accounts are subject to forfeiture, and any bonuses claimed across multiple accounts will be cancelled in their entirety. This policy applies regardless of whether the duplicate accounts were registered using different devices, IP addresses, or payment methods.

KYC Verification

cx cricket is required to verify the identity, age, and payment method ownership of all registered players. The KYC verification process may be initiated at registration, at the time of a player's first withdrawal request, or at any other time at cx cricket's discretion. You may be asked to provide one or more of the following documents:

• Proof of Identity: A clear copy of a government-issued photo identification document, such as a National Identity Card (NID), passport, or driving licence.
• Proof of Address: A utility bill, bank statement, or official government correspondence issued within the last three months showing your name and residential address.
• Proof of Payment: A screenshot or confirmation of your bKash, Nagad, Rocket, or Upay account in your registered name, or a copy of the front of your Visa or Mastercard with the middle digits obscured.

Withdrawal requests will not be processed until KYC verification is complete. cx cricket commits to processing KYC submissions within 3 business days of receiving all required documents. Our support team is available 24/7 via live chat to assist you through the verification process.

Account Security

You are solely responsible for the security of your cx cricket account credentials. You must choose a strong, unique password and must not share your login details with any third party. cx cricket will never ask for your password through any channel, including live chat, email, or social media. If you suspect that your account has been accessed without your authorisation, you must contact cx cricket support immediately via live chat so that your account can be secured without delay.

cx cricket provides a range of locally relevant payment options for players in Bangladesh. All financial transactions on the platform must comply with the rules set out in this section.

Accepted Payment Methods

The following payment methods are currently accepted on cx cricket: bKash, Nagad, Rocket, Upay, Visa, and Mastercard. Additional payment methods may be added or removed at cx cricket's discretion. Players will be notified of any material changes to available payment options.

Deposits

• The minimum deposit amount is ৳500 for mobile wallet methods (bKash, Nagad, Rocket, Upay) and ৳1,000 for card payments (Visa, Mastercard).
• Deposits made via bKash, Nagad, Rocket, or Upay are credited to your cx cricket wallet in under 60 seconds in most cases. Card deposit processing times may vary.
• All deposits must be made from a payment account registered in your own name. Deposits from third-party accounts — including family members or friends — are strictly prohibited and will trigger an account review.
• cx cricket does not charge fees on deposits. However, your payment provider may apply their own transaction charges, which are your responsibility.
• cx cricket reserves the right to impose daily, weekly, or monthly deposit limits on any account as part of its responsible gaming obligations.

Withdrawals

• The minimum withdrawal amount is ৳1,000. Withdrawal requests below this threshold will not be processed.
• Withdrawals will only be processed to the same payment method used to make the original qualifying deposit. cx cricket does not permit withdrawals to a different payment method without completing an additional verification step.
• KYC verification must be complete before any withdrawal request is approved. Unverified accounts cannot process withdrawals regardless of balance size.
• Withdrawal requests are reviewed and processed within 1–3 business days of submission. Most bKash and Nagad withdrawals are processed within 24 hours of approval.
• cx cricket does not charge withdrawal fees. Processing fees charged by your payment provider are your responsibility.
• cx cricket reserves the right to delay or decline a withdrawal request pending additional verification, investigation of suspicious activity, or in compliance with applicable anti-money-laundering (AML) obligations.

Currency

All transactions on cx cricket are denominated in Bangladeshi Taka (BDT, ৳). Deposits made in other currencies may be subject to conversion at the prevailing exchange rate at the time of processing, at cx cricket's discretion.

Anti-Money Laundering

cx cricket operates in full compliance with applicable anti-money-laundering (AML) regulations. All transactions are monitored for suspicious activity. cx cricket is obligated to report any transactions that raise AML concerns to the appropriate authorities. Players must not use cx cricket for any purpose related to money laundering, fraud, or financial crime. Any account found to be involved in such activity will be immediately suspended and its balance frozen pending investigation.

cx cricket offers a range of bonuses and promotions to both new and returning players. All bonuses are subject to the general terms set out in this section, as well as the specific terms published alongside each individual promotion. In the event of any conflict between the general bonus terms and the specific promotion terms, the specific promotion terms shall prevail.

Welcome Bonus

New players who make a qualifying first deposit of ৳1,000 or more are eligible for a 100% deposit match welcome bonus up to ৳20,000. The welcome bonus is credited to the player's account as bonus funds and is subject to a wagering requirement of 30x the combined deposit and bonus amount before withdrawal is permitted. The welcome bonus must be claimed within 7 days of registration and wagered within 30 days of being credited. Failure to meet the wagering requirement within the specified time window will result in the bonus and any associated winnings being forfeited.

General Bonus Rules

• Bonuses are available to one person, one household, and one IP address only. Attempting to claim a bonus multiple times under different accounts constitutes abuse and will result in account closure.
• cx cricket reserves the right to modify, suspend, or withdraw any bonus or promotion at any time without prior notice, provided that any bonus already in progress and subject to active wagering will be honoured under the terms at the time of crediting.
• Bonuses cannot be transferred, exchanged for cash, or used as collateral for any purpose.
• Not all games contribute equally to wagering requirements. Slots typically contribute 100%, while live casino games, table games, and sports betting may contribute at a reduced rate (commonly 10%–20%). The specific contribution rates are published in the promotion details.
• cx cricket reserves the right to apply a maximum bet rule when a player has an active bonus balance. Exceeding the stated maximum bonus bet may result in the forfeiture of the bonus and any winnings generated while the rule was breached.
• Bonuses are only available to players who have not yet triggered a self-exclusion or account cooling-off period.
• cx cricket does not offer bonuses to players who have requested removal from the bonus program. Players may opt out of receiving bonuses by contacting support via live chat.

Reload Bonuses & Seasonal Promotions

Reload bonuses, free spins, cashback offers, and seasonal promotions (including campaigns tied to Eid, Pohela Boishakh, BPL season, and T20 World Cup events) are made available periodically. Each promotion carries its own terms, including eligibility criteria, minimum deposit requirements, wagering conditions, and expiry dates. These are always published in English in the promotions section of the cx cricket platform.

cx cricket provides access to a wide range of casino games and sports betting markets supplied by third-party game studios and data providers. The following rules apply to all gameplay on the platform.

Casino Games

All casino games available on cx cricket — including slots, live dealer tables, and crash games — use certified Random Number Generator (RNG) technology supplied by licensed and audited game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Ezugi, and Spribe. Game outcomes are entirely random and cannot be influenced by cx cricket or any player. Return-to-player (RTP) percentages are determined by the game provider and are available in each game's information section.

Sports Betting

Sports betting markets on cx cricket — including cricket (BPL, IPL, T20 World Cup, Bangladesh Tigers fixtures), football, kabaddi, and other sports — are governed by the sportsbook rules published in the betting section of the platform. Odds are subject to change before a bet is confirmed. Once a bet is confirmed and accepted by the system, it is binding and cannot be amended or cancelled by the player. In-play bets are accepted in real time and are similarly binding upon confirmation.

Void Bets & Cancelled Events

cx cricket reserves the right to void any bet that was placed based on erroneous odds resulting from a technical error or data feed issue. In the event that a sporting event is cancelled, postponed, or abandoned before the minimum play criteria for settlement are met, bets will be settled according to the sportsbook rules applicable to that event type. Stakes on void bets are returned to the player's real money balance.

Prohibited Play Strategies

The use of automated betting software, bots, scripting tools, or any other automated system to place bets on cx cricket is strictly prohibited. The use of exploits, glitches, or unintended platform features to gain an unfair advantage is also prohibited. cx cricket reserves the right to void any bets and close any account where prohibited play strategies are detected, with no obligation to return any associated balance.

Disconnection Policy

cx cricket is not responsible for interrupted game sessions resulting from a failure in your internet connection, device malfunction, or power outage on your end. In the event of a disconnection during a live casino hand or slot spin, the game will resume from its last confirmed state when you reconnect, provided the session has not timed out. cx cricket's system logs constitute the authoritative record of all game events and outcomes.

cx cricket reserves the right to suspend or permanently close any player account at any time, with or without prior notice, if cx cricket determines in its reasonable judgement that one or more of the following circumstances apply:

• The player has breached any provision of these Terms & Conditions, including the one-account policy, the age restriction, or the prohibited play strategy rules.
• The player has provided false, inaccurate, or misleading information during registration or at any subsequent point.
• The player has failed to complete KYC verification within the timeframe requested by cx cricket.
• cx cricket has reasonable grounds to suspect that the account is being used for fraudulent activity, money laundering, or any other unlawful purpose.
• The player has made a chargeback claim against a deposit made to cx cricket, or has disputed a legitimate cx cricket transaction with their payment provider.
• The player has engaged in abusive, threatening, or offensive behaviour towards cx cricket staff or other players.
• cx cricket is required to close the account in order to comply with a legal obligation or regulatory instruction.

Player-Initiated Closure

Players may close their cx cricket account at any time by contacting customer support via live chat. Before closure is processed, cx cricket will confirm the player's identity and settle any outstanding withdrawal requests. Any remaining verified real money balance will be returned to the player's registered payment method within 5 business days of the closure request, provided all KYC requirements have been satisfied. Bonus funds and associated winnings are forfeited upon voluntary account closure.

Self-Exclusion

Players who feel that their gambling is becoming a problem may request a self-exclusion through cx cricket's responsible gaming tools, accessible from account settings or via live chat. Self-exclusion periods are available for 30 days, 90 days, 6 months, 12 months, or permanently. During a self-exclusion period, the player's account is suspended and no deposits, wagers, or withdrawals can be made. cx cricket will not send promotional communications to self-excluded players during the exclusion period. For further information on responsible gaming tools, please refer to the cx cricket Responsible Gaming page.

To the fullest extent permitted by applicable law, cx cricket's total aggregate liability to any player arising out of or in connection with these Terms & Conditions shall not exceed the total amount deposited by that player in the 30-day period immediately preceding the event giving rise to the claim.

Limitation of Liability

cx cricket shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the platform, including but not limited to: loss of winnings, loss of opportunity, loss of data, or technical failures beyond cx cricket's reasonable control. cx cricket does not guarantee the uninterrupted availability of the platform and may perform scheduled or emergency maintenance at any time.

Dispute Resolution Process

In the event that you have a complaint or dispute regarding any aspect of cx cricket's services — including a game outcome, a withdrawal decision, a bonus calculation, or an account action — you must follow the process below:

1. Step 1 — Contact Support: Submit your complaint to cx cricket's 24/7 live chat support team, providing full details of the issue including your account username, the date and time of the relevant event (in BST, UTC+6), and any supporting documentation. Support agents will attempt to resolve the complaint at first contact.
2. Step 2 — Formal Review: If the matter is not resolved at first contact, it will be escalated to cx cricket's disputes team for formal review. You will receive a written response to your complaint within 10 business days of escalation.
3. Step 3 — Final Decision: cx cricket's disputes team will issue a final written decision. cx cricket's decision on all matters pertaining to game outcomes, account actions, and bonus settlements is final and binding, except where an error of fact is subsequently demonstrated.

Amendments to These Terms

cx cricket reserves the right to amend, update, or replace these Terms & Conditions at any time. Material changes will be communicated to players via a notice on the platform homepage or via the email address registered to your cx cricket account. Continued use of the platform following notification of a change constitutes your acceptance of the revised terms. It is your responsibility to review these Terms & Conditions periodically. The date of the most recent revision is displayed at the top of this page.

Governing Language

These Terms & Conditions are written and published in English. In the event of any translation being made available for reference purposes, the English-language version of these Terms & Conditions shall take precedence in all cases of ambiguity or inconsistency.