Privacy & Data Protection

cx cricket Privacy Policy — How We Handle Your Data

At cx cricket, your privacy is a core commitment — not an afterthought. This Privacy Policy explains what personal information we collect from players in Bangladesh, why we collect it, how we use and protect it, and what rights you have over your own data. Please read this document carefully before using the cx cricket platform.

SSL Encrypted Data Protected No Third-Party Sale English Language Bangladesh Market

Last Updated: 1 January 2026

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End-to-End SSL Encryption

All data transmitted between your device and the cx cricket platform is protected by 256-bit SSL encryption. Your personal details, payment credentials, and account activity are never exposed over an unprotected connection.

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We Never Sell Your Data

cx cricket does not sell, rent, or trade your personal information to any third-party advertiser or data broker. Your data is used exclusively to operate and improve the platform and to comply with legal obligations — nothing more.

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KYC Data Kept Confidential

Identity documents and payment verification materials submitted during KYC are stored securely, accessed only by authorised compliance staff, and are never shared with external parties except where required by law or anti-money-laundering obligations.

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Transparent Cookie Use

cx cricket uses cookies strictly to keep your session active, remember your preferences, and understand how players navigate the platform. We provide a full breakdown of every cookie category we deploy so you can make an informed choice.

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Your Rights, Clearly Stated

You have the right to access, correct, export, and request deletion of your personal data at any time. cx cricket honours these rights and provides a clear process for submitting data requests via our 24/7 live chat support team.

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Bangladesh-First Approach

Our privacy practices are designed with Bangladesh players in mind. We process local payment data from bKash, Nagad, Rocket, and Upay with the highest levels of care, and we communicate all privacy information in plain English for clarity.

Section 1

Information We Collect

When you register an account, use the cx cricket platform, or contact our support team, we collect certain categories of personal information. The information we collect falls into three broad groups: information you provide directly, information we collect automatically, and information we receive from third parties in the course of operating the platform.

Information You Provide Directly

During the registration process and over the course of your use of cx cricket, you may provide us with the following categories of personal information:

Identity Data: Your full legal name, date of birth, gender, and nationality as stated on your government-issued identification document (NID, passport, or driving licence).
Contact Data: Your email address, phone number, and residential address (including city — e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, or Mymensingh — and postal code).
Account Credentials: Your chosen username and a hashed representation of your password. cx cricket never stores passwords in plain text.
Financial Data: Your payment method details, including your bKash, Nagad, Rocket, or Upay mobile wallet number, or the last four digits and expiry date of your Visa or Mastercard. Full card numbers are never stored by cx cricket — they are processed directly by our PCI-DSS compliant payment processor.
KYC Documents: Scanned or photographed copies of your National Identity Card, passport, utility bills, bank statements, or other documents submitted during the identity verification process.
Communications Data: Records of any messages you send to our support team via live chat, email, or any other support channel, including the content of those messages and the date and time they were sent.

Information Collected Automatically

When you access and use the cx cricket platform, we automatically collect certain technical and behavioural data:

Device & Technical Data: Your IP address, browser type and version, operating system, device type (desktop, tablet, or mobile), screen resolution, and time zone (Bangladesh Standard Time, UTC+6).
Usage Data: Pages visited, games played, bets placed, session duration, deposit and withdrawal actions, navigation paths, and feature interactions within the platform.
Transaction Logs: A complete record of all financial transactions associated with your account, including deposit amounts, withdrawal requests, bonus credits, and wagering activity. These logs are time-stamped in BST.
Cookie Data: Data collected via cookies and similar tracking technologies, as described in detail in the Cookies section of this Privacy Policy.

Information from Third Parties

In certain circumstances, cx cricket may receive personal information about you from third parties, including:

Payment Providers: bKash, Nagad, Rocket, Upay, Visa, and Mastercard may share transaction confirmation data and account ownership verification details with us as part of the payment processing workflow.
Identity Verification Partners: Third-party KYC and AML screening services may share results of identity and fraud-risk checks with cx cricket to assist with account verification.
Game Providers: Licensed game studios (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Ezugi, and Spribe) may share aggregated or session-level gameplay data with cx cricket for the purposes of dispute resolution and RTP auditing.

Data Category	Examples	Collection Method
Identity Data	Name, date of birth, NID number	Registration form / KYC submission
Contact Data	Email, phone, address	Registration form
Financial Data	bKash/Nagad number, card last 4 digits	Cashier / payment flow
KYC Documents	Passport scan, utility bill	Verification upload
Device & Technical Data	IP address, browser type, OS	Automatic (server logs)
Usage & Behavioural Data	Games played, session duration	Automatic (platform analytics)
Transaction Logs	Deposit amounts, wager history	Automatic (cashier system)
Communications Data	Live chat transcripts	Support interactions

Section 2

How We Use Your Data

cx cricket uses the personal information we collect only for the purposes described in this Privacy Policy. We do not use your data for purposes that are incompatible with those described here without first obtaining your explicit consent. The primary purposes for which we process your personal data are set out below.

Account Management & Service Delivery

We use your Identity Data, Contact Data, and Account Credentials to create and maintain your cx cricket account, authenticate your login sessions, deliver the games and betting services you access, process your deposit and withdrawal requests, and send you important account-related communications (such as verification emails, withdrawal confirmations, and security alerts).

Identity Verification & Compliance

cx cricket is required to verify the identity and age of all registered players. We use your Identity Data, Financial Data, and KYC Documents to confirm that you are at least 18 years of age, that your payment accounts belong to you, and that your account activity is consistent with lawful use. We also use this data to fulfil our obligations under applicable anti-money-laundering (AML) and counter-terrorism financing (CTF) requirements.

Fraud Prevention & Platform Security

We use Device & Technical Data, Usage Data, and Transaction Logs to detect and prevent fraudulent account activity, bonus abuse, multi-accounting, identity fraud, and unauthorised access attempts. Our security systems analyse patterns of behaviour across the platform in real time to identify anomalies and protect all players from harm.

Customer Support

We use your Communications Data, Account Data, and Transaction Logs to respond to your support enquiries, resolve disputes, investigate complaints, and improve the quality of our 24/7 English-language support service. Support interactions are recorded and retained to ensure accountability and service quality.

Responsible Gaming

We use your Usage Data and Transaction Logs to identify patterns of play that may indicate problem gambling behaviour. Where such patterns are detected, cx cricket may proactively reach out to offer responsible gaming tools such as deposit limits, time-out periods, or self-exclusion. For more information, please see our Responsible Gaming page.

Platform Improvement & Analytics

We use aggregated, anonymised Usage Data and Cookie Data to understand how players navigate the platform, identify areas for improvement, optimise game lobby layouts, test new features, and measure the performance of our services. This analysis does not identify you as an individual.

Marketing Communications

With your consent, we may use your Contact Data to send you promotional communications about new games, seasonal bonuses (such as Eid promotions, Pohela Boishakh offers, and BPL season campaigns), and platform updates. You may withdraw your consent to receive marketing communications at any time by contacting our support team via live chat or by following the unsubscribe instructions in any promotional message. Withdrawal of marketing consent does not affect the lawfulness of processing based on consent given before its withdrawal.

Legal Basis: cx cricket processes your personal data on the following legal bases: (a) performance of the contract between you and cx cricket (account management, payment processing, service delivery); (b) compliance with legal obligations (KYC, AML, age verification); (c) legitimate interests (fraud prevention, platform security, analytics); and (d) your consent (marketing communications, non-essential cookies). You may withdraw consent at any time without affecting the lawfulness of prior processing.

Section 3

Data Sharing & Disclosure

cx cricket does not sell, rent, or trade your personal information to any third party for commercial purposes. We share your data only in the limited circumstances described below, and only to the extent necessary for the specified purpose.

Payment Processing Partners

To process your deposits and withdrawals, cx cricket shares the minimum necessary financial and identity data with our payment processing partners, including the operators of bKash, Nagad, Rocket, Upay, and the card networks Visa and Mastercard. These partners are contractually obligated to use your data only to process the specific transaction and to maintain appropriate security standards.

Identity Verification & AML Service Providers

We share your Identity Data and KYC Documents with third-party identity verification and AML screening providers for the purposes of verifying your age and identity, screening against sanctions lists, and fulfilling our compliance obligations. These providers act as data processors under our instruction and are bound by strict data processing agreements.

Game & Technology Providers

To deliver casino games and sports betting markets, cx cricket shares a limited set of session and account data with our licensed game providers (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Ezugi, and Spribe). This sharing is limited to what is technically necessary to launch and operate game sessions and to resolve any game-related disputes.

Legal & Regulatory Disclosure

cx cricket may be required to disclose your personal information to law enforcement agencies, financial intelligence units, regulatory bodies, or courts of competent jurisdiction where we are legally compelled to do so. We will notify you of any such disclosure where permitted by law.

Business Transfers

In the event that cx cricket undergoes a corporate restructuring, merger, acquisition, or sale of assets, your personal data may be transferred to the successor entity as part of that transaction. You will be notified of any such transfer and of any material change to the privacy terms that govern your data as a result.

Aggregate & Anonymised Data

cx cricket may share aggregated, anonymised data — which cannot be used to identify any individual player — with analytics partners, industry bodies, or research organisations for the purposes of platform improvement and responsible gaming research. This type of data sharing does not constitute disclosure of personal information.

Our Commitment: Every third party with whom cx cricket shares personal data is required to maintain appropriate technical and organisational security measures, to process the data only for the purpose for which it was shared, and to delete or return the data when it is no longer needed. cx cricket remains responsible for ensuring that our partners meet these standards.

Section 4

Cookies & Tracking Technologies

cx cricket uses cookies and similar tracking technologies (including local storage and session storage) to operate the platform, remember your preferences, keep your session secure, and understand how players use the site. This section explains what cookies we use, why we use them, and how you can manage your cookie preferences.

What Are Cookies?

Cookies are small text files placed on your device by a website when you visit it. They allow the website to recognise your device on subsequent visits, remember your settings, and collect information about how you interact with the site. Cookies do not contain executable code and cannot access other data stored on your device.

Categories of Cookies We Use

Cookie Category	Purpose	Examples	Can Be Disabled?
Strictly Necessary	Required for the platform to function. Includes session authentication, security tokens, and fraud prevention signals.	Session ID, CSRF token, authentication cookie	No — platform will not work without these
Functional / Preference	Remember your language preference, display settings, and other personalisation choices to improve your experience.	Language setting, lobby layout preference	Yes — but some features may be affected
Analytics & Performance	Collect anonymised data about how players navigate the platform — pages visited, time spent, errors encountered — to help us improve the site.	Page view counter, session duration, error log	Yes — opt-out available
Responsible Gaming	Track session duration and betting patterns to power responsible gaming prompts, time-out reminders, and deposit limit enforcement.	Session timer, deposit tracker	No — required for player safety features

Managing Your Cookie Preferences

You can manage non-essential cookie categories (Functional and Analytics) via your browser's privacy settings. Most modern browsers allow you to block, delete, or receive alerts about cookies. Please note that disabling Strictly Necessary cookies will prevent you from logging into your cx cricket account and using the platform. Disabling Responsible Gaming cookies is not permitted as these are required for player protection features.

For detailed guidance on managing cookies in popular browsers, please refer to the help documentation provided by your browser vendor (Chrome, Firefox, Edge, Safari). Instructions will vary by browser version and operating system.

Local Storage & Session Storage

In addition to cookies, cx cricket uses HTML5 local storage and session storage to cache game assets, preserve lobby state between page loads, and store temporary session data on your device. This data is not transmitted to third parties and is cleared when you log out or when your browser session ends (in the case of session storage).

Section 5

Data Security & Retention

cx cricket takes the security of your personal data seriously. We implement a range of technical and organisational measures designed to protect your information from unauthorised access, accidental loss, disclosure, alteration, or destruction.

Security Measures

256-bit SSL/TLS Encryption: All data transmitted between your device and the cx cricket platform is encrypted in transit using industry-standard TLS 1.2 or higher.
Encrypted Data Storage: Sensitive data fields — including passwords (stored as salted hashes), KYC document files, and financial transaction records — are encrypted at rest using AES-256 encryption.
Access Controls: Access to systems containing personal data is restricted to authorised cx cricket personnel on a strict need-to-know basis. All staff with data access are subject to confidentiality obligations and regular security training.
Intrusion Detection: Our platform infrastructure is monitored 24/7 by automated intrusion detection and anomaly-alerting systems. Any detected threat triggers an immediate security response protocol.
Regular Security Audits: cx cricket's technical infrastructure undergoes periodic security assessments and penetration testing by qualified third-party security specialists.

Data Retention

cx cricket retains your personal data for as long as your account is active and for a defined period thereafter, in accordance with our legal and regulatory obligations. The retention periods applicable to the main data categories are as follows:

Account & Identity Data: Retained for the duration of your account's existence and for a minimum of 5 years following account closure, in compliance with AML record-keeping requirements.
Transaction Logs: Retained for a minimum of 5 years from the date of each transaction, as required for financial compliance and dispute resolution purposes.
KYC Documents: Retained for the duration of your account and for 5 years following closure. Physical or digital copies are securely destroyed at the end of the retention period.
Support Communications: Live chat transcripts and email correspondence are retained for 2 years from the date of the interaction.
Analytics & Usage Data: Anonymised and aggregated usage data may be retained indefinitely for platform improvement purposes. No individually identifiable data is retained beyond the periods specified above.

When your personal data is no longer required for the purposes for which it was collected, cx cricket will securely delete or anonymise it in accordance with our data destruction procedures.

Data Breach Notification

In the unlikely event of a personal data breach that is likely to result in a risk to your rights and freedoms, cx cricket will notify affected players without undue delay and will take all reasonable steps to mitigate the impact of the breach. We maintain an internal incident response plan specifically for data security events.

Your Responsibility: While cx cricket implements robust security measures, you also play a role in keeping your account secure. Choose a strong, unique password for your cx cricket account, do not share your login credentials with anyone, and contact our support team immediately via live chat if you suspect that your account has been accessed without your authorisation.

Section 6

Your Privacy Rights

As a cx cricket player, you have a number of rights in relation to the personal data we hold about you. These rights are described below. To exercise any of these rights, please contact our support team via live chat, which is available 24/7 in English. We will respond to all data rights requests within 30 days of receipt.

Right of Access

You have the right to request a copy of all personal data cx cricket holds about you, along with information about how it is used and with whom it is shared.

Right to Rectification

If any personal data cx cricket holds about you is inaccurate or incomplete, you have the right to request that it be corrected. You may also update certain account details directly from your account settings.

Right to Erasure

You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to cx cricket's legal retention obligations (e.g., AML record-keeping requirements).

Right to Restriction

You may request that cx cricket restrict the processing of your personal data in certain circumstances — for example, while the accuracy of your data is being verified following a rectification request.

Right to Data Portability

Where processing is based on your consent or on performance of a contract, you may request that cx cricket provide your personal data in a structured, machine-readable format for transfer to another service provider.

Right to Object

You have the right to object to cx cricket processing your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, subject to cx cricket's overriding legal grounds.

Automated Decision-Making

If any decision that materially affects you is made by cx cricket using solely automated processing, you have the right to request human review of that decision and to contest the outcome.

Right to Withdraw Consent

Where cx cricket processes your data on the basis of consent (e.g., marketing emails), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

How to Submit a Data Request: To exercise any of the rights listed above, please contact the cx cricket support team via live chat on the platform, or send a written request to . Please include your registered account username and a brief description of your request. We may ask you to verify your identity before processing the request. We aim to respond within 30 calendar days. There is no charge for submitting a data rights request.

Section 7

Third-Party Links & Services

The cx cricket platform may contain links to third-party websites, services, and resources — including game providers, payment processors, and affiliate partners. This Privacy Policy applies solely to the cx cricket platform and does not extend to any third-party website or service that you may access via a link on the platform.

cx cricket has no control over the content, privacy practices, or data handling procedures of any third-party website or service. We strongly encourage you to review the privacy policy of any third-party site you visit before submitting any personal information to that site. The presence of a link to a third-party site on the cx cricket platform does not constitute an endorsement of that site's privacy practices or content.

Embedded Game Content

Some games available on the cx cricket platform are delivered via embedded iframes or APIs provided by licensed game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Ezugi, and Spribe. When you launch a game session, limited technical data (such as your session token, currency setting, and player ID) is transmitted to the relevant game provider to initialise and operate the game. Each game provider operates under its own privacy policy and data processing agreements. cx cricket maintains data processing agreements with all integrated game providers to ensure that player data is handled in accordance with applicable privacy standards.

Payment Gateway Redirects

When you initiate a deposit or withdrawal via bKash, Nagad, Rocket, or Upay, you may be temporarily redirected to or interact with a payment gateway operated by the relevant payment provider. cx cricket does not control the data practices of these payment providers during that redirect or interaction. Please consult the privacy policy of your chosen payment provider for details of how they handle your data during payment processing.

Analytics Services

cx cricket may use privacy-preserving analytics tools to collect aggregated, anonymised data about platform usage. These tools are configured to minimise personal data collection, to anonymise IP addresses before storage, and to not share individual-level data with any advertising network or external data broker. No behavioural profiling for advertising purposes is conducted on the cx cricket platform.

Section 8

Policy Updates & Contact

Changes to This Privacy Policy

cx cricket reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When we make material changes to this policy, we will notify registered players via email to the address associated with their account, via an in-platform notification, or by posting a prominent notice on this page with an updated "Last Updated" date.

We encourage you to review this Privacy Policy periodically to stay informed about how cx cricket protects your data. Your continued use of the cx cricket platform following the posting of any changes to this policy constitutes your acceptance of those changes. If you do not agree with the revised Privacy Policy, you should cease using the platform and contact our support team to discuss your options, including account closure.

Contacting cx cricket About Privacy

If you have any questions, concerns, or complaints about this Privacy Policy, about how cx cricket handles your personal data, or about the exercise of your data rights, please contact us using the details below. Our support team is available 24/7 and is happy to assist with all privacy-related enquiries in English.

Live Chat: Available 24/7 directly on the cx cricket platform — our preferred and fastest channel for data rights requests.
Email: [email protected] (plain text, not a link — do not attempt to click)
Response Time: We aim to acknowledge all privacy enquiries within 2 business days (Bangladesh Standard Time, UTC+6) and to resolve data rights requests within 30 calendar days.

Minors & Age Restriction

The cx cricket platform is strictly intended for adults aged 18 and above. cx cricket does not knowingly collect personal data from individuals under the age of 18. If you believe that a minor has registered an account or submitted personal data to cx cricket, please contact our support team immediately so that we can investigate and take appropriate action, including account closure and data deletion.

18+ Only: By using the cx cricket platform, you confirm that you are at least 18 years of age. cx cricket conducts age verification checks on all accounts as part of the KYC process. Any account found to belong to a person under 18 will be immediately suspended, all funds returned to the payment source, and all associated personal data deleted in accordance with our data retention policy.

Ready to Play at cx cricket?

Now that you understand how cx cricket protects your privacy, explore our full range of casino games, cricket betting markets, and slot titles — all available securely for players across Bangladesh.